Frequently Asked Questions

    • Please be advised that we are a Female Driver for Female Passenger (boys 16 and under) transport solution.

      As Drivers you are not obliged in any way to carry male passengers.
      You are entitled to CANCEL a booked ride on arrival at the pick-up address, should a male passenger be present and indicate that they intend entering the vehicle.
      We suggest you take a photograph  for your records and ours and note this fact when cancelling the trip in the App.
      When you are in a safe place communicate with whoever is on duty that day so they can follow up with the passenger who will most likely have al;ready reported the cancellation to ChaufHER.

      ChaufHER is very strict on this point and when in instances where there will be a male passenger present we will always notify and ask permission of the driver first. There may be instances, like elderly couples or vunerable males where they have specifically asked for a solution from us but it is NOT the norm and it should never be assumed that the male passenger has been verified by us.

      Please call ChaufHER Support on +27 66 287 6258 immediately if you are unsure before allowing the male passenger access to your vehicle.