Frequently Asked Questions

    • ChaufHER does not knowingly charge you twice for a trip.

      When you book a trip and the driver accepts we ask your bank to check that you have sufficient funds to pay for the trip.
      We then ask your bank to pre-authorise(hold) that amount for us until the trip has taken place to ensure there are funds available to cover the cost of the fare. (Banks do this in different ways so please do check with your bank if you are not sure how this works for you)

      Once the trip has taken place, you the customer is charged and the pre-authorised fare is released. This should happen simmultaneously.

      If you have been charged twice mistakenly, please do not hesitate to get in touch so we can look into and rectify the problem for you.

      WhatsApp +27 66 287 6258 or email bookings@chaufher.com
       



    • All trips to and from an airport incur an additional R30.00 surcharge to your balance. This appears on your invoice as a toll as it is triggered as you enter or leave an airport.

      All other tolls are collected as you pass through the various Toll Gantry's throughtout the country.
      We cannot charge in advance for these as a driver may choose a route for you that does not entail travelling through a Toll Gantry.
      so these toll charges are added to your balance at the end of the trip.



    • If a driver withdraws from your trip and you the rider choose not action your notification to ask the App to look for another driver.
      Please cancel the trip or your bank may take 5-7 working days to release the funds we asked them to hold for the trip.



    • Please follow the following process to update your card details.

      In your ChaufHER App, please go to
      1. ChaufHER Wallet
      2. Then Charge Me
      3. Payment Details
      4. Details
      5. Update Card
       

      You will be charged  "PAY" R1.00 to validate your card but this will be refunded to your account, immediately.

      Should you have any further problems please call ChaufHER Support on 066 287 6258.



    • To DELETE any cards saved to your ChaufHER Rider App.
      In the menu (3 horizontal lines to the top left of your screen)
      Select -
      1. ChaufHER Wallet
      2. Charge Me
      3. Payment Details
      4. Details
      5. Update Card
      6. Update Details
      7. Pay with Debit Card
      8. Put your finger on the card you would like to delete and swipe left.
      9. Select "X" top left of screen to go back to add a new card or exit the page.